Shipping policy
Shipping Policy
At JL Fragrance, we are committed to delivering your fragrance experience with care, precision, and reliability.
Please review our shipping terms below.
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been shipped, you will receive a confirmation email with tracking details.
During high-demand periods, processing times may be slightly extended.
2. Shipping Regions
We currently ship to selected countries within Europe and other approved international destinations.
If your country is unavailable at checkout, please contact us before placing your order.
3. Delivery Times
Estimated delivery times:
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Spain: 2–5 business days
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European Union: 3–7 business days
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International: 5–12 business days
Delivery times are estimates and may vary due to:
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Carrier delays
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Customs clearance
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Peak seasons
JL Fragrance is not responsible for delays caused by third-party shipping providers.
4. Shipping Costs
Shipping fees are calculated at checkout based on destination and order value.
Any applicable customs duties or import taxes are the responsibility of the customer unless otherwise stated.
5. Customs & Import Regulations
For international orders, customs procedures may cause delays beyond our control.
Customers are responsible for ensuring that fragrance products are permitted for import in their country.
JL Fragrance is not liable for packages refused, delayed, or confiscated by customs authorities.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
JL Fragrance is not responsible for:
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Orders delivered to incorrect addresses provided at checkout
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Lost or undeliverable packages due to incorrect information
If a package is returned to us due to incorrect details, additional shipping fees may apply.
7. Lost or Damaged Shipments
If your package arrives damaged:
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Contact us within 48 hours of delivery
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Provide clear photos of the product and packaging
If your shipment is lost in transit, please contact us so we can assist in filing a claim with the carrier.
8. Flammable Goods Notice
Perfumes contain alcohol and are classified as flammable goods.
As a result:
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Shipping methods may vary
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Certain regions may have restrictions
We comply with all applicable transport regulations for fragrance products.
9. Order Tracking
Once shipped, you will receive tracking information via email.
It is the customer’s responsibility to monitor tracking updates and ensure availability for delivery.
10. Contact
For shipping-related inquiries, please contact: